The Official RJWestmore Blog

Make sure your insurance is sufficient to cover your commercial property.

With the recent earthquake in Haiti and hurricane in New Orleans, people are keenly aware that disasters can and will happen. And when they hit, they can wreak havoc on residential and commercial property. But never fear. The best way to deal with an emergency is to prepare for it in advance.

So, in light of the Haitian earthquake and Hurricane Katrina, take time to review your disaster-related evacuation planning and tenant safety issues. And then, review and evaluate your insurance policy to make sure you have adequate coverage. Although people often groan about paying high insurance premiums, covering them beats the alternative of facing an uninsured disaster that could literally ruin your business as well as your reputation.

The primary type of insurance for commercial property owners is commercial property insurance which covers the physical structure from various types of natural or manmade disasters.  Here are some tips for choosing or renewing property insurance coverage:

• Make sure your building is current with regard to all safety codes before you apply for new coverage or try to renew an existing policy. If the insurance agent who reviews your property finds evidence of safety violations, he or she might fail to recommend the property to underwriters.

• Remember that insurance companies are not code enforcers. Their concern is for the building and the potential loss of value. Ensuring the safety of tenants is a shared responsibility between the building owner/manager, the tenant/employers and every individual person in the building. There is a proven correlation between individual training and preparedness and life safety.

• Find out if the policy provides reimbursement for alternative work accommodations. If your building is severely damaged, would you be able to offer temporary facilities for displaced workers?  Remember that securing building permits for repairs can take weeks or months. So make sure that your insurance is sufficient to cover construction and code-approval time.

• Carefully review whether the policy allows for “actual cash value” or “replacement value?” Actual cash value factors in depreciation of the insured object, while replacement value reimburses policy-holders for the current cost of replacing the lost or damaged item.

• Watch out for “Exclusions,” which are big in the world of insurance. Check the policy carefully for anything that might not be covered. Are you in a flood plain? If so, make sure flood-related disasters are covered. Vandalism coverage should also be considered since manmade damage can lead to costly repairs. Some policies cover every type of disaster. In other cases, you might find it necessary to add a la carte coverage.

• Look at what the policy covers beyond the building. Are furniture, equipment and electronics included? All of these items can be costly to replace.

• Make sure you take time to read the “fine print” in your property insurance coverage. Proper coverage today can save your business tomorrow.

• Consider other types of insurance such worker’s compensation, liability, and vehicle coverage.  Insurance is such a comprehensive subject that we’ll cover more about it in future blog posts. So be sure to check back in the weeks ahead.

For the latest emergency management training for property owners and facility/building managers, contact RJ Westmore, Inc. Our e-based system offers the best emergency training available, with automated and integrated features. Visit RJWestmore.com for more information and remember to BE SAFE.

Make sure you know how to exit your building in case of emergency.

It’s human nature to panic when disaster strikes. The result can be confusion, indecision and failure to react quickly. If, on the other hand, written procedures are followed, groups understand safety procedures and individuals are properly trained to take charge of the situation, evacuation can be swift, smooth and safe.

Let’s take a look at the necessary steps to ensure quick and thorough building evacuations:

• The first step is to consider the type of emergency situation.
  • In cases of fire, the primary objective is to clear the entire building as quickly as possible.
  • For tornadoes, a safer option might be to instruct people to congregate in a large room located on the first floor instead of meeting outside. As always, proper preparation and written procedures are essential.

Employees and tenants need to be willing to take direction from the people who are in charge and feel confident that building management has control of any and every situation. Ensure there is a clear chain of command. Employees and tenants need to be willing to take direction from the people who are in charge and feel confident that building management has control of any and every situation.

Floor Wardens need to take charge and understand their responsibilities:

• Know the proper evacuation routes and internal and external safe refuge areas.
• Note any building occupants who need special assistance and assign someone to assist them.
• Familiarize residents and employees with the location of alarm pull stations and (if they are properly trained to use them), fire extinguishers.
• Instruct employees not to use elevators during emergencies unless instructed to do so by emergency personnel.
• Evacuate any pets that are in the building.
• Designate which tenants or employees should shut off gas lines or other equipment. Advise them to fulfill these duties only if absolutely necessary.
• Building occupants should be given up-to-date evacuation maps and safety handbooks.
• Stairwells and hallways should be kept free of boxes and other impediments. Routinely investigate these areas and work with building occupants to determine if additional storage space is necessary so hallways are clear of clutter, to ensure easy emergency exit.
• Pay special attention to signage. Do a walkthrough of the evacuation route with your entire safety team. Is the escape route clear? If the power is out, will back-up lights and clearly marked egress signs be visible?
• Establish a secondary meeting area in case the designated space is not usable. In major disasters, the primary exterior safe refuge area (located at least 300 feet away from the building) area(s) may be compromised. So plans should be made for secondary external safe refuge areas.

When disaster strikes, pre-planning, training and clear decisive action can help save lives. For the latest, most effective, building-specific e-based emergency management training for your building, contact RJ Westmore. Our new Version 2.0 training system offers the best in emergency training, free color aerial photograph safe refuge evacuation maps and full automated and integrated features that make training 100% of your occupants or employees both realistic and cost effective. Visit RJWestmore.com for more information and remember to BE SAFE.

Version 2.0 is available to all RJ Westmore clients at no additional charge.

RJ Westmore is proud to announce the release of Version 2.0 of our comprehensive e-based safety building-specific training program. The new system has even more integration and automation that brings together property/facility managers, fire safety directors, floor wardens, occupants and local fire departments. All of the new features showcase our commitment to offer the most user-friendly and complete training system on the market and further our mission to “SAVE LIVES THROUGH TRAINING.”

• Real-time reporting with just one click—
  • Identify tenants that need special assistance to evacuate in the case of emergency
  • Have instant access to a list of primary and alternate floor wardens that is shared with building management and the fire department
    • Automatic email notification to property management and the fire safety directors each time either the special assistance or floor warden list is updated by users.

• Improved fire department access—
  • One home screen allows department access to all RJ Westmore Online Training System companies in the city
  • Departments can monitor individual building testing and training of floor wardens, fire safety directors and all the occupants in the building.
  • Fire Department approved across the United States and compliant with FDNY LL26, LAFD 57.33.19, as well as Federal OSHA and individual State fire codes.

• Automated features—
  • Automatic certificates are sent to each user
  • Employee compliance reports are prepared for each tenant
  • Annual reminders are sent to each user

• Improved confidentiality and system control—
  • Multiple tiers of system access help control the distribution of information
  • Confidential Information Access is granted for resources such as maps and emergency plans

The RJ Westmore Training System, Version 2.0 gives building owners a complete picture of their emergency preparedness. We map out an exterior refuge map with a satellite picture of each building.  A map of the lobby is also created, showing the best exit routes. Elevator banks and stairwells are graphed, to show a comprehensive picture of accessibility and egress.

More info about the Version 2.0 rollout:

• 30-day implementation with a simple monthly fee
• All updates, training, and other resources are provided for no additional fee
• Property managers can easily print and export building training information
• Training and procedures are available for any kind of disaster, be it manmade or natural

If you own or manage a building, or know someone who does, do them a favor. Let them know about the RJWestmore Training System. Choosing our service provides a value-added tenant service that limits property management and individual tenant liability.  Furthermore, it cuts property management training related workloads by 90% and saves users over 50% compared to conventional training! More importantly, it saves lives.

BE SAFE.

Give the gift of emergency preparedness.

With the holiday season, some people experience anxiety about finding that one “perfect” gift for everyone on their list. Have you considered giving a gift that is both practical and potentially life-saving? An emergency preparedness gift will fill the bill.

If you give the gift of emergency preparedness, you will be encouraging the recipient to carefully consider whether he or she is prepared for emergencies. Maybe your gift will encourage them to develop a comprehensive emergency plan with exit routes, meeting locations, and an inventory of supplies and equipment. If the recipient owns a business and/or a building, your gift might encourage them to consider tenant’s safety equipment and procedures. You never know. Your generosity at Christmastime might just save a life.

“Disasters can happen anytime, anywhere. And the holiday season provides a great opportunity to ensure that you and your loved ones are taking simple steps to be prepared,” said FEMA administrator, Craig Fugate.” Our friends at FEMA have put together a list of great gifts for the holidays, and, in this blog, we took a closer look at a few of them.

For all of these gifts, consider buying a high-quality item that will last a long time. No one wants a defective piece of equipment during an actual emergency. So be sure your gifts are made by reputable companies.

Flashlights and lamps:

• Essential for all emergencies, battery-powered flashlights and lamps allow you navigate nighttime emergencies, safely
• Great for signaling rescuers and navigating buildings that have stairwells

Disaster kit:

• Every complete disaster kit requires a first aid kit that comes with an injury manual that shows you how to use the supplies
• Other important items include thermal blankets and specially-packaged water and food

Fire extinguishers:

• A quality fire extinguisher can save lives and homes
• Even if your gift recipients have extinguishers, they might be very old or expired (Extinguishers won’t do you any good if they don’t work when you need them!)
• Read about the different types of extinguishers before purchasing, especially if you’re purchasing them for building occupants that store toxic chemicals or other substances.

Other gifts mentioned on FEMA’s list include NOAA weather radios, foldable ladders, enrollment in a CPR class, smoke detectors, and car emergency kits.

If you are a building owner or manager who is thinking about your building’s safety procedures, contact us to discuss our safety training services. BE SAFE.

Will you and your family be ready if disaster strikes?

Planning for an emergency is a project for the entire family. Get your children involved in preparedness to help them understand how important it is to be prepared and encourage them to remain calm under duress. Emergencies could, potentially, happen when you are away and the kids are home. So be sure the babysitter knows the emergency plans, as well.

Earthquakes. Floods. Fire. If one of these strikes, will your family be prepared?

The first step is to identify and focus on the types of events that might occur. Fire happens no matter where you live. Earthquakes are more regional, but remember; some places you wouldn’t think about have had earthquakes. Floods are more common in some areas than others. So, if your home is located in a floodplain, be sure you establish emergency plans to share with your relatives and neighbors.

So how exactly can you get your kids involved?

• Do a home hazard scavenger hunt to identify dangerous objects. Check every chest of drawers and other large furniture to make sure everything is well-secured to a wall. What about paintings and other loose items? Imagine an earthquake. What could, potentially happen to your possessions?

• Make an emergency kit! FEMA has a great online matching game that allows children to visualize the key components of an emergency kit. Don’t forget the flashlights and canned goods!

• After you have squared away your kit, it is time to make a plan! Again, we recommend that you get your children involved. The plan should be written out. But you can also include some simple graphic designs, clip art or photos into the plan to make it easy for younger kids to understand. Here are some key points to cover.

• Identifying information about each family member
• Phone contact information. Provide multiple numbers including the addresses of relatives who live far away in case the emergency has knocked out local communications. Put copies of photos in the plan so they can be easily distributed if someone is missing.
• Make sure everyone understands escape routes from the home and the group meeting area.
• Large families can enlist older kids as “watchers” over the younger ones
• Ready.gov has a good emergency plan template

After a disaster, you will need to make sure all of your family members are accounted for and healthy. Then, it’s time to contact agencies such as your local Red Cross and to keep watch on alerts from FEMA.

With proper planning, you can help ensure your family’s safety in case of real emergency. Involvement of all family members is crucial. So RJ Westmore, Inc. recommends that you make your plan today. BE SAFE.

How to prepare for holiday travel

It’s holiday time! Turkey, Christmas lights, and Hanukkah candles compel millions of families to travel during November and December.

If you are traveling through the air, you should know about some recently released tips from our friends at the TSA. The new tips are intended to help you travel more quickly and safely.

The TSA has a new Secure Flight program for airline ticketing:

• Secure Flight is a behind-the-scenes program that improves flying watch-list matches
• Family members need to provide photo identification, date of birth, and state gender
• Cooperate with TSA members to make sure no one from the “Do Not Fly” list gets on an aircraft
• Important tip – when booking your reservation, use the same name as it appears on your ID. Don’t use nicknames or shortened names (Don’t use “Bill” instead of “William.”)

Family Lanes:

• Special security line for those with families or infrequent travelers that are unfamiliar with airport screening procedures
• Is your baby formula or insulin packaged in a container that is larger than 3 ounces? If so, go through a family lane and a specially-trained TSA agent will help you out.
• Allows TSA agents the opportunity to properly check for liquid explosive materials.

What’s the 3-1-1 Rule?

• As you would imagine, the 3-1-1 Rule involves a 3, a 1, and another 1
• Liquids and aerosols should be 3.4 ounces or less
• Consolidate items into 1 plastic zip bag
• There is a per-person limit of 1 quart-sized bag of liquids
• Save the TSA agents’ time by having your bag of liquids outside of your carry-on and ready for inspection.

Traveling with food or gifts?

Many of you will be bringing gifts to your destination (and hopefully returning home with some!) The TSA has guidelines on these gifts. If you have any liquid gift such as wine, maple syrup or even a snow globe, you should either pack the gift in your checked luggage or just ship it to yourself. And remember, don’t spend time wrapping gifts with that special reindeer paper, since the TSA agents will need to unwrap and check each gift!

Finally, the TSA is reminding travelers to report any suspicious activity to an agent. Don’t be afraid to speak up if something doesn’t seem right. Keep all of these tips in mind and traveling can be a lot smoother for everyone. RJ Westmore wishes all of you a safe and happy holiday season! BE SAFE!

New Codes for High-Rise Buildings

New Codes Announced To Improve High-Rise Occupant Safety

Although we are all concerned about safety, in the property management and ownership business, it’s our top priority. No doubt you already know about building codes and the vital role they have in establishing construction and equipment standards. While these codes are often written in a dry and complex manner, they really are life savers.

Ensure the continued safety of your occupants by reviewing these announced guidelines from the International Code Council that affect the International Building Code (IBC). All of the guidelines are safety related, and are intended for buildings that fit the classification as “high rises.” According to the code, these buildings are defined as “… buildings “with an occupied floor located more than 75 feet above the lowest level of fire department vehicle access.”

Remember, codes protect not only your occupants but also investment and insurance premiums. Following them will help you avoid property damage and loss, and, more importantly, save lives.

Structural Integrity of Exit Enclosures and Elevator Hoistway Enclosures:

• The IBC recommends impact-resistant walls be used to protect from possible blasts or projectiles that might result from a fire. The new code ensures the integrity of these exits, and provides extra protection for occupants during an emergency.

Sprinkler Systems: New requirements concentrate on extra redundancies to the sprinkler risers – now each zone is required to be supplied by at least two risers.

• A minimum of two water mains must be connected to the fire pump water supply

Emergency Systems:

• Smoke removal requirements for buildings that have experienced a fire and are now in the cleanup phase
• Electrically-powered fire pumps must be under an emergency power load

Means of Egress and Evacuation:

• Requirements are designed to aid the movement of occupants out of the building – decreasing the risk of injuries
• New rules have been established regarding the distance required between exit stairway enclosures
• During an emergency, official personnel need to use stairways, so there are new guidelines for additional exit stairways to accommodate this extra capacity
• Luminous egress path markings requirements will ensure that your occupants know exactly where to go, which can decrease confusion in cases of emergency

Elevators:

• New requirement for a fire service access elevator which gives firefighting personnel a safe and fast way to reach staging areas. Implementation will allow fires to be controlled more quickly.
• Occupant elevators can be used for evacuation provided the new specific requirements are met.
• Completion of the requirements may provide exemption from the additional stairway requirement mentioned earlier

Be sure to review the specific requirements before implementing changes. Visit the International Code Council website for more information.

RJ Westmore Inc. is a credible source for property managers and owners to learn about many building-related issues. Refer your colleagues to our blog so they can also stay informed about the latest industry trends. And BE SAFE.

Make sure your smoke alarm is operational.

At RJWestmore Inc., nothing is a more important than safety and disaster prevention. That is why we were pleased to hear that a recent study, conducted by the CDC (Center for Disease Control and Prevention) has found effective ways to prevent fire-deaths and injuries.

Over the past few decades, several nations have made dramatic improvements to their fire safety programs, such as incorporating routine safety checks to homes, starting with those in areas with the highest-risk.

Canada and England are among the countries to have adopted these methods. Residents of these nations are offered smoke-alarm tests, installation of smoke alarms, and also one-on-one safety messages from line-firefighters. Small improvements like these have led to a 40%-50% drop in residential fire-deaths for these countries.

For the United States, FireSafety.gov offers four simple tips for reducing the potential risk of fire.

1. Escape Plans

• Make an escape plan and practice it with your eyes closed, crawling low to the floor.
• Plan two ways of escape for each room.
• Choose a place to meet once the family has escaped.
• Check windows to make sure none of them stick.

2. Smoke Alarm Installation

• Keep a smoke alarm on every floor of your home.
• Test the alarms monthly.
• Never disable a smoke alarm.
• Keep smoke alarms clean.

3. The “Get out, Stay out” Rule

• Remind your children, and yourself, that no belonging is worth taking the time to collect in the event of a fire.
• Teach your children not to hide in the event of a fire, but to run for an exit.
• Call for help only after you’ve escaped from your home.
• If you discover that you left something behind, ask a firefighter to retrieve it.

4. Home Fire Sprinklers

• Include fire sprinklers in your plans when building a home.
• If possible, install sprinklers in your existing home.
• Though the initial cost of fire sprinkler installation may be off-putting, weigh it against the cost of replacing all of your belongings.

Since a residential fire claims one life every three hours, and a fire-related injury occurs every half hour, taking even the smallest steps toward fire-safety can make a big difference. Fires are the third-leading cause of fatal home injury in the United States. Following the fire-safety tips and visiting the CDC’s website are good ways to BE SAFE!

Take time to protect your cyber security.

October marked National Cyber Security Awareness Month. So why are we bringing it up in November? Because cyber security’s importance means it’s a topic that deserves your attention all year.

In our digitally-connected times, cyber security efforts are important for all businesses and individuals. Action or inaction in dealing with security measures can impact an exponential number of other entities. Similar to stopping the spread of infectious diseases, good practices by everyone can help contain cyber threats and collectively save money.

A recent study sponsored by the National Cyber Security Alliance (NCSA) reports that small businesses’ “cyber security policies and actions are not adequate enough to ensure the safety of their employees, intellectual property and customer data.”

The study also says, “Only 28 percent of U.S. small businesses have formal Internet security policies and just 35 percent provide ANY training to employees about Internet safety and security.”

The Department of Homeland Security offers some recommended tips for cyber security:

• Make sure that you have anti-virus software and firewalls installed, properly configured, and up-to-date. New threats are discovered every day. And keeping your software updated is one of the easier ways you can protect yourself from an attack. Set your computer to automatically update for you.

• Update your operating system and critical program software. Software updates offer the latest protection against malicious activities. Turn on automatic updating if that feature is available.

• Back up key files. If you have important files stored on your computer, copy them onto a removable disc and store it in a safe place.

Share this downloadable PDF from www.staysafeonline.info that explains what businesses can do to operate safely.

RJ Westmore Inc. encourages property managers and owners to think about cyber security. Check back with us for frequent updates about cyber security and other safety issues. We hope these tips will help you to BE SAFE.

An third-party auditor will evaluate your safety preparedness.

The Department of Homeland Security announced a new program on October 16, 2009, called PS-Prep (Voluntary Private Sector Preparedness Accreditation and Certification Program). The initiative was created to provide a voluntary accreditation and certification assessment for use in the private sector.

PS-Prep will assess whether a private sector organization—such as a commercial company, non-profit group or educational institution—complies with one or more voluntary preparedness standards adopted by DHS. Some areas of this certification program will include:

• Disaster Management
• Emergency Management
• Business Continuity Programs

DHS Secretary Janet Napolitano explained the reason for the new program by saying, “Preparedness is a shared responsibility and everyone—including businesses, universities and non-profit organizations—has a role to play. Ensuring our private sector partners have the information and training they need to respond to disasters will strengthen our efforts to build a culture of preparedness nationwide.”

Through PS-Prep, any small business, hospital, stadium, non-profit organization or corporation can be certified by an accredited third party, which checks for conformity to one or more preparedness standards. Once these standards have been certified, periodic reassessments will ensure that the business is still in compliance.

Participation in PS-Prep is entirely voluntary. Nevertheless, it would behoove anyone working in the private sector to take advantage of this opportunity. Reducing the impact of hazards and planning to protect employees, allows business owners and non-profit directors to recover and reopen following a natural disaster or other emergency. Since business recovery after disasters is uncommon, PS-Prep should help get more people back in business.

At RJWestmore Inc., we believe that it is vital to develop and implement plans to reduce the impact of a potential emergency or disaster, which is why we encourage seeking certification on at least one or more standards set out by DHS. For more information on the new PS-Prep Program, visit FEMA.

Becoming certified is a definite, important way to BE SAFE!!